LivehelpGenie provide websites with a live chat Icon enabling your website visitors to get information about your products and services on the real time basis at a click of a button to convert him to your customer.

With our special feature (Information Retrieval and Management System) meant especially for call centers, you can enhance the productivity of your operators tremendously.

Nowadays rising costs and call volumes drive call centers to pursue more cost-effective methods to provide service. Customer focused organizations are evaluating new ways to improve the customer experience while reducing the cost to serve.

Advantages of LivehelpGenie in Call Centers -

• Reduce your staff costs - Enable operators to handle multiple customers at the same time
• Enhance efficiency by sending canned answers searchable by keywords.
• Increase your sales & online revenues.
• Improve your customer service.
• Unlimited representatives and departments.
• Increase your customer satisfaction and loyalty.
• Know your web sites visitors in Real time and better understand their needs.
• Improved Sales Staff Multitasking: One salesperson may assist several online visitors.