The Advanced Reports of LivehelpGenie offer detailed information about each individual operator's productivity in multi-operator organizations along with overall performance statistics. These Advanced Reports include the following:

• Abandoned Chats
• Chat Summary
• Chat Transcripts
• Chat Transfer Stats
• Combined Operator Login and Availability Stats
• Department Performance Report
• Extended Chat Summary
• Icon Status
• Operator Availability Stats
• Operator Login Stats
• Operator Performance Report
• Rejected Chat Logs
• Export Reports
• Site Statistics

The clients can take any view on these reports for every operator, department or the whole organization and can easily print, email and export them to Word, Excel or PDF files. All chats may be searched and viewed at anytime using the web based administration panel. The Advanced Reports manifest the level of sales and customer support that clients provide to their website visitors and help in assessing the following:

• Chat handling capacity - how many chats each operator supports
• Chat quality - what type of answers does each operator provide
• Department traffic - which departments are receiving the most activity
• Peak chat hours - at what time of day are maximum chats expected

For a hands-on experience of these high end Advanced Reports, please download the Free Trial Version of LivehelpGenie.