LivehelpGenie provides the utmost level of operator management and control features. Operators and administrators can access different departments of organization based on defined organizational hierarchy, rules and security. For example, operators have the ability to send notes within a chat that is only available to the administrators. Other important features of the Advanced Operator Management include the following:

• Empty queue - The administrator can reduce or empty the queue of an operator who may be very busy and divert the waiting site visitors to another operator.
• Force a chat on an operator - The administrator can force a chat on any operator who is idle or underperforming.
• Monitor and shadow chats - The administrator can silently monitor any operator's chat without the operator getting to know that he is being watched.
• Monitor queue - The Administrator can monitor the visitor queuing. He can see which operator is rejecting the calls and who are accepting maximum calls. He can even differentiate between efficient and inefficient operators on this basis.
• Kick operators and end chats - The administrator can end the chat sessions of operators or even "kick operators" (log them off forcibly) if there is something more important to discuss or if the operators are not performing optimally.
• Unlimited operator handling - The administrator can manage, route and handle infinite number of online operators and create unlimited departments to manage huge visitor traffic on website.